Our Standard Terms & Conditions and Privacy Policy (Click to jump to Privacy)
TERMS OF SERVICE
Supake Ltd can provide web services, including hosting, incoming email, outgoing email, site design and all other related services and also provides accounting systems with related and supported technical services to business and home users alike.
Supake reserves the right to suspend or cancel a customer's access to any or all services provided by Supake when Supake decides that the account has breached the Terms of Service.
DEFINITIONS
"Charges" means the charges payable by the Customer for the provision of the Services details of which can be found on the Company's Website through http://www.Supake.co.uk.
"Company" means Supake Ltd at 3 Ridgedale Road, Bolsover, Chesterfield, Derbyshire, S44 6TX, England.
"Commencement Date" means the date upon which the Company confirms acceptance of the Customer's offer to pay for the Services in accordance with these Conditions.
"Credit/Debit Card" means any credit card or debit card issued by financial institutions which is acceptable to the Company and include but are not limited to Master Card, Switch Card, Delta Card and Visa Card.
"Order" means a request made by the Customer to the Company for Services to be supplied subject to these Conditions.
"Customer" or "User" or "End User" means the end user or company that purchases or makes use of any product, service or work that is offered or provided to them by Supake.
"Specified Service" means the Service ordered by the Customer.
USE OF SERVICES
It is the sole responsibility of the user to evaluate and satisfy themselves as to the suitability of any product or service provided by Supake within their own environment and that it is suitable for the purpose it is required for.
The user accepts that all functionality, issues arising out of the use of the product, all software, any additional services provided by Supake and that all documentation are supplied strictly on an 'as is' basis only.
The user also accepts full and total liability as to the suitability and accuracy of the product and all related services provided by Supake for any possible losses, financial or otherwise, that may be incurred.
Modifications to the product will only be undertaken at the discretion of the Managing Director at Supake Ltd. No third party, dealer, distributor or representative, either acting on behalf of or otherwise of Supake Ltd are otherwise authorised to accept requests for modifications.
All requests for modifications and enhancements must be supported with full documentation and specifications. No verbal or undocumented requests will be considered.
Where a custom modification and/or 3rd party integration is required, upon agreed terms and documented specifications, only the modification/integration agreed will be completed by us on a time and cost basis and any other consideration will be dealt with as a separate issue.
Certain products may be licensed for use on one computer system at the registered site, or in the case of a multi-user system, for the use on one local network at the registered site solely for use by the registered company. This license is not transferable.
Maximum penalties will be sought against any party found illegally copying, distributing or using this product.
Supake Ltd exclude any and all implied warranties, including warranties of merchantability and fitness for a particular purpose and limits the registered end-user's remedy to return of the original software diskettes (or other originally supplied media) and user's manual for replacement if the media becomes defective within a 12 month period.
Proof of purchase and return carriage must be enclosed. No dealer, agent or employee is authorised to make any modification, extension or addition to this warranty. If any of the provisions, limitations, or exclusions contained herein are invalid under applicable statute or rule of law, they are to that extent deemed omitted.
If any of our terms & conditions are unacceptable in any way, then we unable to offer any of our products or services to you. We would advise you to contact us to discuss any concerns you may have before you make your purchase as refunds are not given if the product is found to be unsuitable in any way after your purchase.
Free Support and any available updates will be provided where an appropriate support contract has been purchased (including those as part of a package specifically provided) and is in force or alternatively, individual support calls and updates may be purchased as and when they are required.
Any support call or update that is required where no support contract is in place, must be paid for in full prior to the support or update being supplied. Please call us for latest pricing details.
By accepting these terms and conditions you are agreeing that you have the necessary ability and knowledge to make use of the services offered by Supake.
Supake provides detailed help and instructions to assist in the use of these services. Email technical support is made available to all users requiring assistance at all levels, however Supake restrict this support to advice and information only and will not under any circumstances:
Assist in the development or design of content
Transfer files or folders
Optimize site content
WHERE the customer/client has the ability to do so, unless such services have been agreed by Supake.
SERVER USE (Web related services)
Supake reserves the right to refuse service and/or access to its servers to anyone.
Supake reserves the right to add or remove any of it's web services without notice.
Supake does not accept any liability for the use of any of its web, eCommerce, on-line forms, email services, etc, that it provides. It is the responsibility of the user to ensure that all required laws and compliances for any service and any used content that is offered or used from Supake either supplied directly of via the client and meets with any applicable requirements and licensing for any content or services used.
Supake do not allow any of the following content to be stored on its servers:
Illegal Material - In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.
Undesirable Content - We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work.
Unlinked material: Files of any type which are not linked to from your web site hosted on Supake servers may be removed without warning to avoid the use of file storage on our servers.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
BANDWIDTH, SERVER USAGE POLICY AND MAILBOX LIMITS
In rare cases Supake may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Supake reserves the right to impose the High Resource User Policy for the consideration of all customers.
Backup and Maintenance - all data and material including any images, text, multi-media, etc, used in connection with your web site and related services is the sole responsibility of the site user, ie we do not maintain backups of any site content or database systems related to any products or services we offer. This also includes any content saved in any mailbox (note that all mailboxes are transient and should not be used to store information long term) and so you are advised to download all material and messages from your mailboxes.
Mail Services - all domains held and registered by Supake also provide a minimum mailbox service to enable you to retrieve email, ie an inbound 'pop' service. We do not supply outbound 'SMTP' mail services unless specifically requested and this service is not included in any domain or site package. SMTP services can be provided and are on a chargeable basis. Any SMTP service provided by Supake is not to be used for illegal or illicit purposes and the same bandwidth and usage policies also apply. Please note that Supake are not responsible for any other outbound mail server or service that you may choose you use, ie your own service provider or a third party product. Please contact your own SMTP provider for any technical support issues.
What are my email sending limits?
The following limits apply to all messages sent via an authenticated SMTP service. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP.
We impose a limit of 8,000 messages per e-mail address within a 24 hour period.
The following limits also apply:
You can send up to 10,000 recipients, but no more than 2,000 unique recipients per day.
A single email may not be sent to more than 100 individual addresses, ie CC or BCC or bulk email.
As an example, if you were to send 100 emails to 5 different e-mail addresses within a 24 hour period. We would count that as 100 messages to 5 unique recipients and a total of 500 emails sent.
Web Server Limits
There is a limit of 500 messages per day on all e-mail that is sent by our web servers, ie email you send from your web site from within a Contact Us style Form on your site. E-mails sent by the web servers should be no larger than 5 MB in size. This applies to all messages sent via the PHP mail() function.
Email Size Limits
Our mail systems will accept attachments that are up to 32MB in size and the maximum single message size is 50MB in total. If you wish to send larger files, we would recommend that you split your email for larger files or consider using a third party file sending system such as We Transfer. Note there may be some charges from a third party provider depending on what you are sending, please check with them first. For more information about We Transfer, please visit their site at https://wetransfer.com
Autoresponders
You can set an autoresponder within WebMail (visit https://mail.browsermail.co.uk to log in) to send a reply back or via code in your web site. If you set an automatic reply for such as a holiday or Out of Office reply, please use plain text and only use standard character, ie A to Z and 0 to 9 and please avoid the use of special characters. Once you have set the responder up please allow a minimum of 30 minutes before you 'test' the feature. Please note that the autoresponder will only send once every 8 hours per sender to minimise spam and junk responses.
Deleted Email
In the event you permanently delete email and need to restore it, if advised promptly, we may be able to recover your mailbox and emails. There is a charge for this service from £40 plus VAT per mailbox. Please note that uninstalling your email client or deleting your email data from your devices will not delete it from our Servers and you must request a deleting of a mailbox.
Unused Mailboxes
In the event a mailbox is not accessed for more that 180 days, it will be removed. All mailboxes on a domain will take up resources and so as general maintenance to make sure our systems run smoothly, periodically a check is performed to free up and remove any unused services. It is therefore important that you log in to a mailbox and access a web site at least once within a 180 day period to make these as active. Please note that we do not send reminders or notifications to advice a service will be removed however, in most cases, we can restore a removed service and if within 30 days can also restore data and after 30 days, just the service that was removed.
Web Sites and related Services (ftp, SSL, DNS, etc)
All web sites, FTP, email/mailboxes are on a Shared Hosting Platform. Your site and related services do not reside on a dedicated server* and so all sites are monitored for excessive use and where required, may be temporarily restricted. It is also possible that your site may respond slow be become temporarily unavailable in the event another site on the same server is using excessive resources. Sites that persistently use excessive resources, resulting in major impact to other users, may be permanently removed without warning.
In the unlikely event your web site suffers a catastrophic failure, we will reconstruct the site from the content that we have and you will be required to restore any material and information that you have uploaded or changed. With regards to our eConcept systems we may periodically create a backup of all databases for maintenance purposes only and by request, can restore this data to the last backup created. All eConcept systems must run on our servers and will not be installed on any other server or system.
In the event a web is not accessed or an ftp service is not used for more that 180 days, it may be removed. All hosting space on a domain will take up resources and so as general maintenance to make sure our systems run smoothly, periodically a check is performed to free up and remove any unused services. It is therefore important that you visit your site and, if you have ftp access, log on to the your ftp service at least once within a 180 day period to keep these active. Please note that we do not send reminders or notifications to advice a service will be removed however, in most cases, we can restore a removed service and if within 30 days can also restore data and after 30 days, just the service that was removed.
* Dedicated Servers for high-volume usage are available upon request but the cost for such services may be prohibitive for regular or small usage sites. If you are interested in such a service, please contact us for more information.
Where required, a customer may request a DNS Modification. This type of modification refers to such services as email or hosting, eg you may wish to have your email in a different location to your main site hosting. To accomplish this, a DNS entry is made to 'point' your domain to the appropriate service. Additional DNS entries can also be added to assist with the identification of a domain for such as Search Engine services. In all cases, all DNS requests must be made in writing, either by post of email and it is the responsibility of the person requesting the change to ensure the DNS request is both required and correct. Please note that incorrect DNS entries can make your services become unavailable. All DNS Modifications require a minimum of 24 hours, typically 48 hours to 'propagate' or be 'seen' by other DNS servers.
HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization and Supake may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available, Supake reserves the right to suspend that site immediately.
In all cases the user will be notified by email of any foreseeable excessive use of bandwidth. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
Customers may be offered an option whereby Supake continues hosting the website for an additional fee.
ABUSE OF SERVICES
In the event that a domain or web site/content is detected as being used for abusive purposes, eg slander, violence, terrorism, explicit material, etc, the site will be immediately suspended without notice. You will be notified as to why the site has been closed and offered an opportunity to remove any offensive material. If your site content remains in an unsuitable state, your hosting package will be deleted and the appropriate authority may be informed. All .uk domains will be reported to Nominet and other domains to the relevant authority. If you wish to report any misuse or abuse you have received, please email us at info@supake.co.uk or use our online Contact Us form.
DOMAIN NAME REGISTRATION AND PRICING
When we agree to register a domain name (your web address) for a .uk domain, eg www.yourdomain.co.uk, the registration process is done directly with Nominet. When you agree to us registering your domain, you also accept the terms and conditions laid down by Nominet. To view the Nominet terms and condition, please visit www.nominet/go/terms.
When requesting a domain name, we will first do a check to make sure that the name selected is appropriate (we will not register any inappropriate domains) and check it's availability. Where possible, we will also advise of any potential issues with a selected name (copyright, etc) and offer alternatives where possible. Once a name is selected, it will be registered via the appropriate channel with 48 hours of the approved request.
All prices quoted for domain name registration and their subsequent renewals, can be found on our main www.eConcept.co.uk site. All fees are quoted in packages, eg http://www.econcept.co.uk/prod-domains.asp. If there is any variation in the registration or renewal fee charged from those advertised, this will be agreed and confirmed in writing prior to registration or renewal. You will be notified by email before the renewal date of your domain name expires, allowing you to cancel any domain we have registered for you should you decide it is no longer required.
All domain names and related services are automatically renewed in advance on your behalf however, if no longer require the service or domain name and either want to transfer it or simply cancel (and so let it expire) we would request that you give us as much notice as possible, preferably before any renewal anniversary is due. In the even that we have renewed a domain or service that is no longer required, we would ask that where we are unable to cancel those services, they are paid for as normal. Please note that a domain name can be transferred at any time during the term of any agreement with us and we would request that you contact us via our Contact Us page to advise how and when you would like any transfer to take place. For security purposes, we will contact you to confirm your request is valid and may request further confirmation of any requested changes by email.
In the event you do not renew your services, eg web site, mailboxes, etc, with us then those services will be removed however, your domain name will still exist. If your domain name is not renewed before its expiry date you will have up to 30 days after to renew the domain name at the original renewal fee by making payment. After 30 days your domain name, less any associated services, will go into a 60 day grace period which you can still renew your domain name only but with an additional redemption fee of £25 plus VAT. This must be requested by email before the 75th day after your domain has expired, after 90 days after your domain will be removed and deleted from the register. In the event that Supake own the domain name (or any other third party) that domain name may still be renewed by Supake and be made available for others to use. Please note that once a domain name has expired and has been removed from the register, Supake cannot guarantee the availability and so the renewal of your domain name.
If you require any changes or alterations to any services we provide, they must be documented. Any changes, eg new images, text, site functionality, site closure, email or other related services including any DNS or Hosting changes, all must be formally documented in writing. This can be provided by post or via email. While we will accept a call for clarity and to discuss any required changes, these must be formally confirmed in writing.
Any previously provided services, eg an eConcept site, a standard web site, mailboxes, etc, can then be re-created at our normal rates however there may be loss of data and emails due to the previous cancellation of said services. IMPORTANT: if you are unsure of any detail or implication this may have for you, please contact us to discuss it further.
ASTRA DESKTOP ACCOUNTING - SUPPORT SERVICES (ATS)
What is ATS? AstrA Telephone (or Technical) Support is a telephone only based service to allow you to call us with operational queries for the AstrA range of accounting software products. It does not cover any aspect relating to any third-party software (including any supporting products such as SQL Server), any hardware, operating systems or any other non AstrA specific products, ie ATS is for the AstrA Software product only.
All AstrA support contracts have either an initial setup or in the event of a lapsed plan, a reinstatement fee payable. All contracts that have been allowed to lapse and are subsequently renewed at the discretion of Supake Ltd, are subject to this admin fee. This fee is currently £95.00 plus VAT. Additionally, all renewals for ATS are backdated to the last active renewal expiry date, ie there can be no lapse in dates and ATS is only provided on a continuous rolling basis. Support will ONLY be provided for fully paid contracts - there are no exceptions to this.
Where practical and possible, we may try to assist with non AstrA related queries but this is limited to basic issues and available resources at the time. In the event you have major issues, we recommend that you first contact your local dealer for support, or if possible, we may be able to arrange an on-site visit or remote-access call to effect support. Any access, physical or otherwise, is your responsibility to provide that access, where this is not possible, support is only provided verbally and within our normal office hours. In all non AstrA related issues (other software and hardware), additional support charges will apply and an order number may be requested for such support where an invoice to cover all time and costs will subsequently be sent for immediate payment. Non payment for any out-of-ATS support related services will effect the suspension of any ATS cover until all accounts and invoices are cleared.
GENERAL & OTHER SERVICES
Web Site Design, Construction & Content - all web site designs, construction and content is the property of Supake Ltd unless it has been specifically provided by the customer. All site code (excluding user provided content*), in all cases, is the property of Supake Ltd and is not transferable to any other provider or platform unless agreed with Supake in writing and after paying any fee's due. Any images, media, flash animation, etc and any design or edits created by and undertaken by Supake, remain the property of Supake and only original supplied artwork and code (where these are still available) are returnable. *All client and user provided including but not limited to media, images, sound, flash content, etc, are deemed to have been verified by the user and, where appropriate, applicable licenses obtained and fees paid. All code inc Java, HTML, ASP and other user supplied routines are deemed to have been verified by the user and, where appropriate, applicable licenses obtained and fees paid. Please refer to to the Indemnity section below regarding any possible infringements of any license or non-payment of service to any third parties that may arise.
GDPR (formerly the Data Protect Act) - it is the responsibility of the client to ensure all content shown on the site is validated, accurate and true. Any data (text or image) relating to any requirement under the GDPR must be verified by the client. Where requested, Supake will endeavour to remove any content that is required to be removed under any request under any GDPR request from the client or third party. Note: Requests made to Supake under the GDPR to remove any contact will be done with or without the client's permission in order to comply with regulations.
Search Engine Services - While we try to get the best possible results, we do not offer nor guarantee any minimum 'hits' for site visits based on any Search Engine Optimisation or Submission service that we provide. Search Engine work is done based on your content (unless we have agreed to provide it) and so is limited to that site content. We currently submit to the mainstream Search Engines, eg Google, LIVE, Yahoo, ASK, etc, to promote your site. Our Search Engine packages and promotions do not include any type of Ad-Word or Click-through schemes.
Web Mail - Web Mail is provided and optimised for use with Internet Explorer 7 upwards. No guarantee is made that this service is available via beta, non-standard or mobile/wap browsers.
Contact Forms - Contact Forms are created based on specific requirement and as such, no filtering of data and content is made (unless otherwise agreed) when data is submitted, ie all emails are allowed through and so a suitable filtering product must be purchased and installed - please ask about protected mailbox service.
Anti Virus and Anti Spam - We do not offer any specific Anti Virus and Anti Spam service for any mailbox, web site or other service we provide unless otherwise agreed. Anti Virus and Anti Spam is provided on our Advanced Mailbox services however, you should still provide your own local Anti Virus and Anti Spam as a precaution. Supake accept no responsibility or liability for damage or loss arising from any Anti Virus and Anti Spam issues encountered.
INVOICING
Invoices are raised normally with a minimum of 14 days notice for any renewal service due. All invoices must be paid within the terms for that invoice and before any effective service renewal dates shown. Invoices are sent via email as either Text or PDF based messages to your nominated email address. Please ensure that you update us with any new email address as required to ensure invoices are sent the correct department or person. If you require paper copies, please send your request for this in writing. Where possible, copies (paper or PDF) can be provided if needed. A PDF Reader can be downloaded from the Adobe Acrobat (www.adobe.com/uk) web site.
PRICING
All prices displayed on our web site are in Pounds Sterling, plus VAT (where applicable) and are subject to change without notice.
PAYMENT POLICIES
All accounts are set up on a prepay basis. Although Supake reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of pre-payment. Payment is due each anniversary year or quarter following the date the account was established, depending on the chosen payment frequency. Customers will automatically be invoiced again at the end of their prepay period unless closure notification has already been given by either Supake or the customer.
Supake reserves the right to suspend services until any outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
All accounts are payable on demand. In the absence of demand, payment in full for the goods supplied shall be made by the Buyer to the Seller on or before the fourteenth day following the date of the invoice. The Seller shall also be entitled to charge such reasonable costs as it may incur in recovering any overdue balances.
If the Charges are not paid in accordance with the Company's invoice, the Company shall be entitled so far as is permitted by law and without prejudice to any other rights it may have to charge interest on the outstanding amount.
Supake do not offer any refunds (either pro-rata or in full) for customer cancelled goods or services once they have been created, allocated or used on your request and behalf, unless previously agreed in writing and for funds deposited for a special purpose, ie deposits that are due to be normally repaid. All services including hosting and eConcept systems are pre-paid and cancellation of any services must be in writing and sent, post mark dated, before any renewal invoice is raised. Please note that your site, domain, hosting and all related services are auto-renewed and this is to ensure continuity of your service, ie we do not manually renew based upon payments received for goods and services. Only duly authorised persons may cancel services and these requests must be submitted in writing by post or email.
PAYMENT OPTIONS
We can accept payment via Visa, MasterCard, Switch, Cheque or Bank Transfer. We also accept Amex but make a 5% surcharge for this card type and also accept cash but please do NOT send cash in the post.
COMPLAINTS PROCEDURE
If you have any complaints or issues regarding any service or any fees charged, eg domain registration or charges, you need to bring this to our attention as soon as possible by sending an email to info@supake.co.uk or by visiting our Contact Form site at http://www.supake.co.uk/Contact_Us.html specifying the domain name and nature of your complaint and we will respond as quickly as possible. For .uk based registrations, you may also take your dispute or 'DRS' directly to Nominet however, we strongly advise that you contact us first to resolve any issues and ask that you also note that Nominet may make a charge for any DRS they provide.
If you are not satisfied with the initial outcome of your complaint or feel your complaint was not handled in a professional manor, please feel free to escalate your complaint to Nominet at:
http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure who will be more than happy to help you.
All complaints will be carefully considered and replied to within 3 working days and we will endeavour to resolve any issues within 30 days of the initial complaint. Any other issues that cannot be dealt with in this time frame will be processed as promptly as possible with regular updates on the status of the complaint.
CONTACT WITH SUPAKE
You acknowledge and recognize that all contact with Supake in the first instance should be made via the online form available on our website here, or via our postal address:
Supake Ltd, 3 Ridgedale Road, Bolsover, Chesterfield, Derbyshire, S44 6TX, England
You agree that Supake is not obliged to offer telephone support as part of your agreement unless otherwise stated.
OFFICE HOURS
Our normal office opening hours are Monday to Thursday from 10:00AM to 4:00PM and Friday from 10:00AM to 1:00PM. We are not open weekends. We are occasionally open out of these times depending on circumstances. Please call us anytime and if we are available, we will take your call. Where required (training, holidays, etc) we may close these offices but alternative numbers and email addresses will normally be provided should you need to contact us in an emergency. If you send an email to us, please take note of any special instruction or detail that is sent to you so that we can deal with your query as quickly and efficiently as possible, if you do not provide full details, assistance may be refused. We aim to respond to all points of contact within 3 working days.
INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Supake harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal costs asserted against Supake, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Supake against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Supake's servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from or via Supake's services.
DISCLAIMER
Supake reserves the right to revise its policies at any time.
This document may not be copied or distributed without the express written permission of Supake.
STATUTORY RIGHTS
This does not affect your statutory rights as a consumer.
If you have any further queries or would like to clarify any points regarding our Terms & Conditions, please contact us with your query.
End of General Terms
PRIVACY POLICY
We, Supake Ltd, understand that your trust in us, with the products and service you use with us, is our responsibility and the protection of your information is important. This notice is to help you understand how we process and maintain your information.
Why do we need your information? We may ask for names, contact numbers, address details and email details. We ask for this so we can contact you with price information, important updates and of course, invoices – which can also be annually renewals. We do not pass this information on to any third party and the information you provide us with is strictly for use between you and us.
How do we use your information? Your details may be saved in our secure (off-line) database and accounting systems. This information is used specifically to contact you for the same reason as we collect your information, ie invoicing, updates and so-on, and in addition, may from time to time, contact you with any service related to the products you have or have used with us in the past. Your information is kept on our secure in-house systems (not cloud or internet based) and is only stored on hardware that is secure and not accessible to unauthorised persons.
Cookies? Our site does not use specific cookies to save information about you and your visit to our web site. The site, like any other, does however save 'temp files', but that is a built-in function of your web browser not of our site.
Sensitive Data. We do not request or store any sensitive data such as financial information other than that required for day to day accountancy within Supake Ltd and any additional detail given in any telephone conversion in order to assist with a support or technical query in relation to our accounting systems, is not retained and is securely destroyed when the query is completed.
Keeping you up to date. Occasionally, we may contact you by phone, email or post. This is to advise you of any product or service we may be able to provide you with that we feel is related or you have indicated an interest in or as required to maintain a level of information relating to any service we provide you with now, eg web and email server maintenance, etc. If you have specifically requested that you do not want any such communications or have indicated a preference, eg by email only, then we will observe that request and communications format.
Fraud Protection. We do our utmost to ensure your data is safe at all times. No financial or personal detail is stored online* and not distributed to third parties. We operate a Payment with Order system for new clients and 'on account' services for established clients. In the event we are requested by an appropriate body, ie The Inland Revenue, etc, we do comply to their request and may supply them with relevant financial data that we hold about you. *The exception to this is a limited number of beneficiaries stored within our online banking provider, where your name and bank payment details (account and sort code, etc) are stored for the purpose of bank transfers for receipts and payments.
Credit Reference Agencies. We do not use any Credit Reference Agencies. All clients are personally vetted by us and all ‘new’ clients are required to establish a line of credit with us, if required.
Access to your information. You have the right to see the information we hold about you. This is typically your name, company name and address details and contact details. As a client, we also retain transaction information and this is retained for as long as required, eg 6 years for accountancy purposes as prescribed by the GOV.UK web site, https://www.gov.uk/running-a-limited-company/company-and-accounting-records
Removal of Personal Data. If you believe that we hold incorrect or out of date information about you, you may request that this be updated or removed, ie your 'right to be forgotton' under GDPR requirements. We will honour any legitimate request and aim to do this within 14 days of a written (post or email) request from an authorised individual. Please note that once data is removed, we may be unable to assist with queries relating to any deleted data and as such, any future related support may incur additional time and costs to provide.
Web Site Services and Security. As a provider of services, it is possible from time to time that you may visit use one of our web sites or a site we have created for one of our clients. Any information you have used on such sites, is to the best of our intentions, secure and limited to the individuals that may use that information. Sites that are created for our clients use, come under their own jurisdiction for security measures, et-al, and we do not have access to, nor the power to edit or delete such information that may be contained within those sites and services. Our own use sites may use Cookies and in the event you visit one of these sites, a Cookie Notice will be presented for your information. Any sensitive data that may be requested and provided will be done via an SSL based site (which can be verified by the certificate present within that site) and so encrypted before transmission.
If you have any questions about our Privacy Policy, please contact us on 01246 826557 or email via our Contact Us page.
DISCLAIMER
Supake reserves the right to revise its policies at any time. This document may not be copied or distributed without the express written permission of Supake.
STATUTORY RIGHTS
No part of this document affects your statutory rights as a consumer.
If you have any further queries or would like to clarify any points regarding our Terms & Conditions, please contact us.
Supake Web Solutions from Supake Ltd, 3 Ridgedale Road, Bolsover, Chesterfield, Derbyshire, S44 6TX.
Company Reg No.: 6074344 VAT No.: GB 911 4025 73
This document may not be copied or distributed without the express written permission of the Managing Director of Supake Ltd. Our T&C were last updated (with the exception of typo's and corrections) in January 2024.
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